Friday, May 31, 2013

The Planning Process

Steps of The Planning Process

The Planning Process
Step #1: Should Be:

What should be accomplished in the scope of this plan? How will this fit into the organization's overall "Should Be" situation? Create a picture of what you want the outcome to be and how others would benefit.

Step #2: As Is

Determine the reality of the current situation. Where are you today? Leaders make a thorough estimate of the situation both internally and externally to obtain a clear understanding of the factors that might help or hinder their efforts and enable them to set realistic goals.

Step #3: Goals

Define and set the goals. Leaders know that without realistic goals, the organization will drift. Realistic goals form the basis for most important management decisions. Leaders know that without goals, people will be "task-oriented" rather than "results-oriented." Leaders give careful attention to setting realistic, reasonable, challenging, attainable goals. These are separated into "bite-sized" pieces, which may be assigned to individuals in line with the particular skills and abilities needed to achieve them. This makes these goals less formidable and brings them down to a level where they may be more readily accomplished. They know that achieving day-to-day goals must contribute appropriately toward achieving intermediate and long-range goals.

Step #4: Action Steps

Work out a definite program, including action steps. Leaders realize that the setting of realistic goals is but one step of the planning process. Many limes, goals fall short of achievement because effective workable programs and plans of action to achieve these goals are not carefully throughout and formulated. Follow-up plans and programs can assure achievement of desired results if attended to on a consistent and continuing basis. Leaders must teach their team members how to plan effectively to achieve assigned goals.

In formulating definite programs and plans of action to achieve prescribed goals, leaders need to involve team members so that everyone will clearly understand:

•     The requirements for achieving set goals

•     Who will do which part of each job

•     How the different parts tie together

•     The conditions that will help and hinder goal achievement

•     Timing—when plans and ideas should be put into effect

•     How all functions are coordinated properly

Determine methods to be used. Leaders who consistently turn in an outstanding performance record leave nothing to chance. They consistently search for the best methods to get programs and plans of action translated into desired results.

Step #5: Cost

Estimate the cost of the plan. Because all managerial activities must be cost effective, all plans must take into consideration the costs of people, material, and time.

Step #6: Timetables

Set timetables. The work to be done should be programmed so that each phase will be achieved at a prescribed time. Deadline dates should be set so that all concerned will be aware of them and will strive to meet them.

Step #7: Implementation

Plans are implemented by seeing that all persons concerned understand their part in the total undertaking, commit themselves to the achievement of the agreed-upon results, and act in a unified, concerted manner to put the plan into effect.

Step #8: Follow-up

Concentrate on essentials. Successful managers turn in consistently good achievement records by maintaining effective performance measurement systems that show deviations from the expected results and by assuring that corrective action is taken when deviations do occur. They do not become too involved in the specific details but concentrate on those factors that are critical to the success of the project. Their focus is on the factors that might interfere with achieving desired results, and they are alert to indicators which warn them of potential problems. in this way, corrective action can be taken and the goals achieved.

Dale Carnegie's Best Selling Books:

Values, Expectations and Ground Rules

Values, Expectations and Ground Rules of High-performance Teamwork

Values, Expectations and Ground Rules of High-performance Teamwork
High-performance teamwork is not merely an intellectual undertaking but requires a commitment from the heart, a desire to work together that comes from deep within each team member. This desire is then translated into Values, Expectations and Ground Rules based on the desire to overcome role deficiencies and build on strengths.

• Values—The ways in which a team views itself, in terms of what it prides most and what its members believe. Examples of our values include:
  1. Respect for each team member's abilities
  2. Keeping an open mind about new ideas
• Expectations—What each team member should be able to count on, in terms of how the team and its individuals operate. Examples of Expectations are:
  1. Support for each other within the team
  2. Everyone chipping in to get things done.
• Ground Rules —The norms and guidelines a team establishes to govern itself and to ensure that its members are adhering to the Values and Expectations. To be effective, they must be more specific than Values or Expectations. Examples of Ground Rules might include:
  1. Arrive at team meetings on time
  2. Do not put down another team member
The Carnegie principles serve as an excellent starting point from which a team can establish its own Values, Expectations and Ground Rules.

Dale Carnegie's Best Selling Books:

Tips and Techniques for Reducing Work-related Stress

The Dale Carnegie's Worry Principles.

Keep your balance.

The Dale Carnegie's Worry Principles.
It's easy for others to throw you off, if you let them. However, by retaining your sense of balance, you can stay afloat through rocky seas.

View stress as a motivating factor.

Realize that some stress relates to challenges that can help you succeed. One Dale Carnegie principle is "Throw down a challenge." This principle can help put stress into perspective.

Keep things in perspective.

Remember that work is not important enough to die for or to ruin your personal life.

Know yourself.

Recognize the good that you have to offer, even if others around you take it for granted.

Use appropriate humor.

It's true that laughter is the best medicine. Find those things in your work environment that are genuinely humorous, and enjoy them, as long as it's not at the expense of others.

Manage your time.

Prioritize where you spend your time in terms of the extent to which it helps you achieve your goals.

Accept praise, but don't expect it.

When someone recognizes your good work, thank them, without undermining it But realize that others also might be under so much stress that they may not provide the praise you deserve.

Welcome change.

A great deal of stress is caused because of changes in people's work or environment. If you take the attitude that variety is stimulating, then change becomes less of a stress factor.

Pay attention to yourself.

Through proper diet and exercise, you can help yourself physically in a way that will naturally reduce your stress.

Apply Dale Carnegie's Worry Principles.

Review the Golden Book and other sources for principles on working with others.

Dale Carnegie's Best Selling Books:

The most common Purposes for a Presentation

What's the Most Common Purposes for a Presentation?

Following are the most common purposes for a presentation:

The most common Purposes for a Presentation
Convince/Persuade to Action

The purpose of many presentations is simply to get the audience to do something. The challenge is to persuade the audience to make a decision or to take action.  Logic and evidence are usually key factors.

Inform

Another logical purpose is to present information. This format focuses on clarity and understanding.

Motivate/Inspire

When an audience needs to change their opinion or take an unpopular action, the purpose of the presentation is to motivate. The motivation purpose usually goes hand in hand with that of convincing.  Emotions are usually a key factor.

Entertain

For the audience to be in a favorable frame of mind and open to being convinced, enlightened, or motivated, they need to be entertained. Entertainment is not necessarily based on humor, although that can be a big Dan of it.  In the broadest sense, to entertain an audience is to make them glad they were There and glad you were the presenter.

Dale Carnegie's Best Selling Books:

The Audience: It's All about Them

Who Is My Audience?

The Audience

The Audience
It is as difficult to satisfy the unknown expectations of an audience as it is to hit an unseen target. It can be done, but it is a chancy way to seek success. Part of the process of preparation is the research that gathers the following information about the audience.

Knowledge

The most obvious consideration about the knowledge level of the audience that concerns most presenters is: "Is the audience better informed than I am?" This is probably the less serious of the presenter's concerns because the concern itself will stimulate adequate preparation. Therefore, the greater problem is the danger of assuming the knowledge level of the audience. Never face an audience unprepared, but also never fall into the trap of assuming listener ignorance and talking down to the audience.

Expertise

The skill level of the audience is also important because that may determine the position on the issue that you want to take.

Experience

This consideration is not only how much experience the audience has, but at what level and in what environment. Experience in a laboratory is significantly different than experience in the field.

Bias

If you can identify the diverse nature and biases of the audience, you can ascertain they are starting from and some of the pitfalls you will need to avoid.

Needs

In order to send the listeners home with a sense of satisfaction and feeling glad they were there, it is wise to address their needs. Theory is important when building evidence, but eventually you must "get the hay down out of the loft so the horses can eat it."

Wants

Similar to needs are the audience's wants. Wants and needs are not always the same, and if you only address needs, it is difficult to satisfy an audience and move them to action.

Goals

Determine the goals of your audience and keep them in mind as you plan your presentation.

The great danger with centering your talk on the needs of the topic is that you waste your own time and that of the audience with irrelevant detail.
—John Campbell Speak for Yourself

Dale Carnegie's Best Selling Books:

 

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