Wednesday, June 22, 2011

Presenting Information

How to Best Present Information?

Presenting information in a way that is interesting and convincing involves these steps:
  • Incident—An experience from your own life; one which taught you a lesson.
  • ActionAnswers the question, "What do you want us to do?"
  • Benefit—Answers the question, "Why should we do it?"
Presenting Information
Always Begin with The Incident

When preparing your presentation, you may begin with any of the three steps. When delivering your presentation, always begin with the incident. Why? Because the incident captures the immediate attention of your audience and makes your communication more conversational.

Add Power to Your Incident with Physical Activity

If you wish to persuade others, you must be alert and alive yourself. You must speak with sincerity and excitement. You must speak so that your listeners will feel that you believe every word you say.

To speak effectively, we must use more than just our voice. We must also use physical animation or gestures. In other words, we should use our whole body.

Are gestures important? The canned variety are not. But natural, forceful, spontaneous gestures are extremely important for two reasons:

I. They stimulate and inspire the speaker. Gestures wake us up, loosen us up, and relax us. When we gesture or when we let ourselves go physically, we automatically let ourselves go mentally and emotionally.

II.They also affect the audience. The emotional effect gestures have on listeners is both obvious and, at times, even dramatic. Just think about some of the world's great presenters. In almost every case, the use of natural, spontaneous gestures contributes to the effectiveness of the speaker and to the impact of his or her message.

Dale Carnegie's Best Selling Books:



Tuesday, June 21, 2011

Methods for Gaining Commitment

How to Gain Buyers Commitment?

Gain Buyers Commitment
There are many effective ways to ask for a commitment. Before utilizing any of the methods below, trial close.
  • Direct Question—Once you've generated interest, presented a solution, and discussed motive, the best way to gain a person's commitment is to ask for it.
  • Alternate Choice Method—Asks the person to select one of two options.
  • Minor Point Method— Calls on the person to make a minor decision that indicates that the larger buying decision has been made.
  • Next Step Method—Assumes that the sale has been made and looks past the commitment to the next actions that need to be taken.
  • Opportunity Method—Presents the buyer with a brief window of opportunity,during which time certain deals or options are available. This can be used with a buyer who knows he or she is ready to buy but is putting it off.
A buying commitment signals the end of a successful sales process and the genesis of a relationship. This is accomplished more easily when the early phases of the sale are conducted skillfully. Remember, an overemphasis on closing can lead to manipulative techniques and strained customer relationships.

A customer's commitment is a natural part of the buying process that must make the customer feel good about buying. Successful salespeople who compete in today's marketplace do not manipulate customers into commitments they later regret. Long-term selling success is built on repeat customers who sec results and tell other people about the positive association they have with their salesperson.

When customers make a commitment to buy, they are really placing their trust in the salesperson to deliver solutions to their needs. In the information-gathering process, we learned that customers do not buy on logic alone. Decisions are heavily influenced by emotions. The ability to use language to build an emotional desire to buy is what we worked on in the previous session.

Dale Carnegie's Best Selling Books:

Monday, June 20, 2011

Making Formal Presentations

How to Make Formal Presentations?

Making Formal Presentations
Most teams are called upon from time to time to make formal presentations that may involve progress reports, sales presentations, product demonstrations and client recommendations. To be effective at these presentations involves adhering to the Four P's:

Making Formal Presentations

  • Plan—When planning your presentation the most important considerations are your audience and the purpose of your presentation. The planning stage is the best time to determine the roles of each team member.
  • Prepare—The preparation of your presentation involves many components. During preparation you will determine the opening, the key points you want to relate and theway in which you will close your presentation. During your preparation considerways to enhance to your presentation, such as the use of visuals.
  • Practice—Practice your presentation by rehearsing as a team and giving and receiving feedback and coaching.
  • Present—Once you have successfully planned prepared and practiced, your team is ready to make a presentation that is effective, convincing and interesting.

Dale Carnegie's Best Selling Books:

Sunday, June 19, 2011

Learn Communication

How Team Members Communicate?

learn Communication
While individuals need to communicate with each other, high-performance teams needs

To communicate among members. To be successful, high-performance teams need to work together to determine:


  • What to communicate—The level of information necessary to disseminate in order to keep people up-to-date without information overload.
  • Who receives the communication—Which team members need to be exposed to specific information.
  • When to communicate—When it is appropriate to share information or simply to explain that there is no news to communicate.
  • How to communicate—Which method of communication will become the standard for each type of information.

Dale Carnegie's Best Selling Books:

Saturday, June 18, 2011

High-Performance Teams

What are the Types of Teams?

High-Performance Teams
For a team to perform at the highest level, in terms of both process and results, the members need to pay attention to four areas:
  •     Commitment—The team's establishment of a common purpose, and the roles, values, expectations and ground rules required to achieve that common purpose.
  •     Communication—The skills, processes and technology to best help team members communicate one-on-one and throughout the team.
  •     Collaboration—Team members' ability to work effectively with each other as well as with other teams in the organization, and to make decisions and resolve conflicts.
  •     Coordination—The need for team members to facilitate the team process and to provide appropriate rewards and recognition for team-related achievements.

Types of Teams

There are many types of teams in the modem work environment, but the three most common types are:
  •     Intact Vertical Teams—Members generally performing similar functions (i.e., sales,marketing, production, etc.) on a long-term basis.
  •     Intact Cross-Functional Teams—Members from different disciplines working together to produce results on a long-term basis. Examples include product development teams, standing committees, or quality circles.
  •     Project-Specific Teams—Members working in a limited time frame to achieve specific results. These include ad-hoc committees and search teams.

Dale Carnegie's Best Selling Books:

 

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