Stay focused—Keep external distractions to a minimum and work at paying attention to what the other person is saying.
Receive words and emotions—The words another personuses are only part of the message. Be sure to capture the whole message by also paying attention to the gestures and emotions behind the words.
Don't interrupt—Interruptions disturb the communication process.
Resist filtering—Try not to judge what the other person is saying based on who that person is or your own beliefs about the subject.
Summarize the message—After you've heard what the other person has said, provide a brief summary to be sure you heard correctly.
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